Capernaum's Computer Telephony Services gives your organization a comprehensive voice in the marketplace. Using platforms, such as Interactive Intelligence (www.inin.com), our engineers develop interaction management solutions that are software based - we say interactions because you are no longer limited to relying on one medium of communication. You can treat telephone calls, web chats, emails, and faxes the same, giving your clients the options they demand. Whether it is an inbound call center, a predictive dialer, or a VoIP installation, our telephony team follows a process in seeing your business requirements through to completion.

1. SYSTEM DESIGN
Capernaum's Computer Telephony Services solves problems. In this initial phase we will sit down with you and not only talk about what your communication needs are, but how would you dream of communicating with the world in an ideal environment? The technology we work with is so flexible, we often exceed our customer's expectations! We translate these business requirements in to a system architecture with interaction flows that graphically represent what happens when an interaction reaches your organization.

2. SYSTEM DEVELOPMENT
Now our engineers take over and get in to the nuts and bolts of your communications platform. Any special customizations that were identified in System Design are mapped out, coded, and tested. They explore and define any integration with your databases, and once the engineers complete all of the code, we begin our quality assurance to make certain everything is satisfactory.

3. SYSTEM DEPLOYMENT
After all of your needs and wishes are defined, designed, coded, and tested, our telephony engineers arrive on site for deployment. They will install the hardware, software, and customizations and provide on site training for your administrators. Each component is tested before we deliver the completed product to you.

4. EVALUATION
Finally, we want to make sure you are happy, and that your communications system produces quantifiable results. We'll sit down, take a look at the project and get your feedback on what went well, and what could have went better. We'll also begin the process of gathering data to measure a return on investment, and look at where the system is impacting the way your organization communicates.