JACKSONVILLE, FL. - March 26, 2003 - For Immediate Release

Today Capernaum announced the release of FocalPoint, a desktop wallboard application for call center agents. As an alternative to physical wallboard solutions that are mounted around the call center, FocalPoint runs on each agent and supervisor’s screen for a fraction of the cost.

Features include the ability to broadcast ACD queue statistics for multiple workgroups on the application which is dockable at the top or bottom of the screen. FocalPoint gives call center agents a constant and convenient view of those real-time statistics without taking up a lot of screen space. Call center supervisors can set threshold alerts for all of the statistics. When directed communication is required, supervisors can post messages to agents using FocalPoint’s scrolling window for call center management. Supervisors can access and modify all of the alerts, messages, and workgroup details through any standard web browser.

Capernaum created FocalPoint, “in large part because of the feedback we received from our clients”, said Jonathan White, an account manager at Capernaum. “Physical wallboards were hard to see, and other solutions were too expensive, they took up a lot of desktop space, and they looked horrible. Our web programmers and designers were able to translate that feedback in to the development of FocalPoint.”

A demo of the product, and pricing details are available on FocalPoint’s website located at www.focalpointstats.com.

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