JACKSONVILLE, FL. - July 17, 2001 -

Capernaum Inc. and Cisco Systems recently agreed to present a series entitled, "The Next Generation Call Center". The first seminar will be held in Jacksonville, FL July 24, 2001 in Cisco Systems offices, located at 10550 Deerwood Park Blvd., Suite 500 at 8:30 a.m. After breakfast, there will be a presentation followed by a demonstration of advanced call center functionality using an IP telephony communication system. "The Next Generation Call Center" Series will run four consecutive weeks in Jacksonville, Tampa, Miami, and Ft. Lauderdale.

The seminars will target call center executives and managers who are interested in making their call centers more efficient, productive, and profitable. Capernaum's expertise stems from providing these kinds of solutions through development, installation, and continuing support of state of the art call centers across the country. Cisco Systems is the recognized, industry leader in providing voice and data solutions over an IP network.

After the presentation and demonstration, engineers will be available in break out sessions to discuss specific ways call centers can utilize the technology that is available. Through software based solutions using Cisco's infrastructure, this includes voice over IP, predictive dialing, skills based routing, and many other features that are essential to a modern, profitable call center.

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