February 26, 2004 - (JACKSONVILLE BUSINESS JOURNAL)
A Jacksonville Internet solutions company has been hired by a New York faith-based organization to help that city's Southern Baptist churches grow and spread their word.

New Hope New York, an initiative of the North American Mission Board supporting about 235 churches in the metro area, has asked Capernaum, which specializes in Web and Internet telephony development, to integrate its Web sites with a content management system. The system enables multiple staff members with varying degrees of technical expertise to maintain their content.

"We want to be able to share what New Hope New York is doing with the rest of the world... how God is victorious through the local Southern Baptist churches," said Bob Griner, the organization's communications director. "Ours is a very dynamic site. The need for a quick turnaround of content is required."

Among other things, one of the organization's sites will allow churches to place requests for people to pray for their ministries and missions.

Capernaum's announcement comes as it wraps up its work to improve the help desk at Embry-Riddle Aeronautical University in Daytona Beach. In the past, when Embry-Riddle students, who are scattered across the world, submitted e-mails for technical support, they would be directed to a general inbox that was monitored sporadically. Now, e-mails are queued to be delivered to the first available help desk agent, and the new system allows supervisors to monitor the process and communicate with agents. The same system will also serve as the help desk's call center platform.

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