October 14, 2002 -

This week, The Christian Broadcasting Network (CBN) chose Capernaum, Inc. to implement a call center at its new building in Nashville, Tennessee. The scheduled installation is set for later this month and it follows a similar installation recently completed by Capernaum at CBN’s main headquarters in Virginia Beach, Virginia.

The call center in Nashville will add overflow call support to the Virginia Beach operations and it will provide disaster contingency services if needed. During times of high call volume and telethons, CBN will offload calls to Nashville guaranteeing better service to its partners. “Both call centers will utilize the same technology,” said Jonathan White, Capernaum’s Account Manager. “It was also important to CBN to have the same look and feel for their Partner Service Representatives and System Administrators to work with, regardless of the location.”

The Nashville call center will use the same database and web-based user interface that is a fusion of Capernaum’s computer telephony and web application development. If needed, CBN can seamlessly transfer operations between the two locations, without sacrificing data, time, or expense.

Capernaum’s relationship with CBN began last summer, when discussions began about the first call center project. Although located in Jacksonville, Capernaum had the experience of working with other large-scale ministries such as Young Life, International Bible Society, and Compassion International.

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